Kay JewelersLuxury / Jewelry

Kay Jewelers San Diego Complaint

In My Humble Opinion… After being with Kay jewelers, San Diego, CA.… since 1978 you’d think they would ensure my wedding ring was repaired as agreed upon in a timely fashion. Nope. They had it for 24 days (tighten one diamond and retip prongs) . I went to pick it up my white and yellow gold ring and noticed it was now one solid color: totally white gold! The store managers response: oh we are sorry; we will send back to be corrected! That was it. Now it is day 29 and still no wedding ring set. I’ve had it for over 15 years and go into Kay jewelers twice a year to be checked. I can’t believe their attitude. So in my humble opinion it is sad to be treated this way after being their customer for over 35 years. Wow

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