In My Humble Opinion…Whatever you do, DO NOT request a refund or they will threaten to sue you. I called before buying to be sure the product would work in my situation and was assured it would. I asked if I had problems would they help in support which they said they would. I purchased the product and the next day tried to use it. Of course I had to activate it before trying to use the product. I followed all instructions to the letter but I could do nothing that would allow the 2 machines to see/connect with each other using both connection types recommended. I called all day on Friday and left messages for support but no returned calls – just an answering service. I e-mailed etc. no response. So I gave up and manually set up my new computer without the software. It took all weekend to reload and set up the many programs I use. I requested a refund and their Attorney responded threatening to file a suit for internet fraud see below:
“My investigation undoubtedly shows that this refund is deceitful claim: attempt to request paid back of the amount of money paid for the successfully received and used digital merchandise. Certainly, the buyer doesn’t have to agree with my conclusion. However, I hope we would not have to take legal actions from our side – which we will be forced to do, and will certainly do, should the buyer insist with his refund claim against his purchase.
In this case we will be forced to classify the refund request as attempt of the “Internet Fraud” crime acting in accordance with the strict letter of the law, with all respective legal consequences. “